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Lenscrafters mission viejo,ca Complaint - Intimidating/sarcastic customer service
Lenscrafters mission viejo,ca Complaint

Lenscrafters mission viejo,ca Complaint

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Intimidating/sarcastic customer service


I went to Lenscrafters Mission Viejo mall branch on march 3, 2013. I was able to purchase my package but had to re order the frame since it has scratches. Barbara said that it will take 2 weeks and so i agreed. I went back on the 3rd week to check that status(they have not followed up with me) and said that it might take 2 months. There was no initiative on the part of the staff(he is asian in a suit) to do something about it...does not care about customer service. So i finally called the branch on the 4 th week. So i suggested if i can just use initially the frame there and switch to the new one when it comes. Heather(by phone) agreed. I went there and the staff named HECTOR was very sarcastic to deal with me. First, i just explained that "the frame has scratches so i had to wait" and he responded sarcastically with " yes,, i know" then i was still holding my glasses and he consistently asked me " do i need to make an adjustment? do i need to make an adjustment??" speaking of COMMON SENSE, how would i know? when i have not worn them and i was inspecting it. It pissed me and he would sharply stare at me and so i did the same to him. VERY HORRIBLE CUSTOMER SERVICE!!!! HE SHOULD BE FIRED!! HE INTIMIDATES CUSTOMER. Lenscrafters business will go bankrupt if you tolerate this. Then i asked that he document to make sure that i get the new frame..still he was sarcastic and continuedly gave me his stare which i returned as well. I swear things will go bad to lenscrafters if you dont improve your service. And all the staff who are arrogant to customers will suffer the consequence(something bad) and i WISH they will!!!!


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